KLAD Asset Recovery LLC

PRIVACY POLICY

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

KLAD Asset Recovery LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

This privacy notice describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website or any website of ours that links to this privacy policy

Engage with us in other related ways, including sales, marketing, or events

If you have questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

Sensitive Personal Information: We do not process sensitive personal information.

Third-Party Information: We do not receive any information from third parties.

How We Process Information: We process information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We only process information when we have a valid legal reason.

Information Sharing: We do not share or disclose personal information except in rare circumstances or with your consent.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Subcontractors providing support services, such as customer service, may receive limited information. All other categories exclude text messaging originator opt-in data and consent.

INFORMATION WE COLLECT

Personal Information Provided by You:

Name, email address, phone number, physical address

Payment information when you make a purchase or request a quote

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information

Website usage patterns and preferences

Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

We use your personal information to deliver our services, including:

Providing and improving services

Processing transactions and payments

Communicating with you about inquiries, appointments, and promotions

Enhancing website functionality

Ensuring security and fraud prevention

Maintaining records of communication preferences and consent

SMS MESSAGING & COMPLIANCE

Opt-In Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-ins and comply with applicable laws.

Opt-Out: You can cancel SMS notifications at any time by replying "STOP." Requests are processed within 24 hours.

Message Frequency & Content: Messages relate directly to services you requested. Promotional content is sent only with consent.

Help & Support: Reply "HELP" or email [email protected].

Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Only support-related subcontractors may access limited information.

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies to improve your experience. You can choose to remove or reject cookies via your browser settings.

RETENTION OF INFORMATION

We keep personal information only as long as necessary to provide our services, fulfill transactions, or comply with legal obligations. When no longer needed, information is securely deleted or anonymized.

SECURITY OF INFORMATION

We implement technical and organizational security measures. However, no system can be guaranteed 100% secure. You use our Services at your own risk.

YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. You can also withdraw consent at any time.

For California, Colorado, Connecticut, and Virginia residents, specific rights under CCPA, CPA, CTDPA, and VCDPA apply. You may exercise these rights by emailing [email protected]. Verification of identity may be required.

PRIVACY RIGHTS AROUND THE WORLD

Residents of Australia, New Zealand, and South Africa have additional rights under local privacy laws. Complaints can be submitted to the relevant regulatory authorities.

CONTACT US

If you have questions about this privacy policy or how your information is handled, contact us at:

Email: [email protected]

Phone: +1 707-679-0418

By using our website and services, you consent to this privacy policy.